Frequently Asked Questions.

How to Reinstate an Amazon Seller Account?

Amazon seller account suspension is a serious and pressing concern for sellers, as it can bring their entire business to a standstill. Sales pause, cash flow ceases, and the brand’s reputation is deeply impacted. Account suspension can occur unexpectedly or after a warning, and in both cases, the urgency to resolve can become quite intense. That’s where Krolog’s Reinstatement services come into play.

At Krolog, we offer a well-structured appeal with a calm and strategic mindset to reverse the damage, respond with precision, and reinstate an Amazon account..

Why Was Your Account Suspended?

Before rushing into a Plan of Action (POA), understanding the reason behind the account suspension by Amazon is highly essential to fix the problem permanently. There are three types of suspensions typically:

• Performance-related: Repeated order defect rate, late shipment, or cancellation rate issues can lead to account suspension issues..
• Policy violations: Intellectual property complaints, listing manipulation, or counterfeit claims could also potentially cause account suspension issues.
• Verification issues: Other causes of account suspension include problems during account setup or identity verification.

Steps to Reinstate Amazon Account

1. Creating a careful POA
   Panicking and submitting a hurriedly written appeal is not the solution; assess the notification carefully to determine the right way out.
2. Analyze the Suspension Notice Thoroughly
   Amazon usually provides clues in the suspension email. Review performance metrics, previous warnings, and the documented violations.
3. Craft a Tailored Plan of Action (POA)
   Your POA should include three key components:
   • Root cause analysis: Deeply analyse what led to the issue.
   • Corrective actions taken: Review the measures taken to date.
   • Preventive measures: carefully consider the points to execute the POA.
4. Use bullet points, stay professional, and avoid using emotional language.
5. Submit via Seller Central
   Upload your appeal in the “Performance Notifications” section, while ensuring all requested documents are included, as missing documentation can lead to unnecessary delays.
6. Be Patient, But Proactive
   Follow up consistently, as Amazon typically responds within 48-72 hours.

How Krolog Helps Sellers Get Back Online

We’ve helped countless Amazon sellers get their accounts reinstated with tailored and high-converting appeal letters and compliance guidance. Our approach is built on experience and a deep understanding of Amazon’s internal processes which helps us craft appeals and create solutions that Amazon can trust.